Frequently asked questions
Where do you ship?
We currently ship within the United Kingdom only.
How long does delivery take?
- Order handling: 1–3 business days (Monday to Friday)
- Transit time: Typically 7–9 business days (Monday to Friday)
- Estimated delivery time: Approximately 8–12 business days
Delivery times are estimates and may vary during peak periods or due to carrier delays.
How much is shipping?
We offer free UK tracked shipping on all orders.
There are no additional shipping or handling fees unless stated at checkout.
Can I change or cancel my order?
If you need to change or cancel an order, please email support@kyla-london.com with your order number as soon as possible.
- If the order has not yet shipped, we will do our best to update or cancel it
- If the order has already shipped, you can return it once it arrives in line with our Return & Refund Policy
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link.
Tracking information may take 24–48 hours to update after dispatch
What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unworn, and returned with original tags attached.
Refunds are issued once the returned item has been received and inspected.
Full details are available in our Return & Refund Policy.
Who pays return postage?
- Change of mind: The customer is responsible for return shipping costs
- Faulty or incorrect items: We will arrange a return at no cost to you
This does not affect your statutory rights.
What if my item is faulty?
If your item is faulty or not as described, you have the right to a remedy under UK consumer law.
- Within 30 days of delivery, you may request a full refund
- After 30 days, we will offer a repair or replacement first
- If a repair or replacement is not possible, a refund will be issued
Please contact support@kyla-london.com as soon as possible so we can assist.
Where can I contact you?
Email: support@kyla-london.com
Phone: +442037696649
Website: Kyla London
Registered Company Name: RISHI MEHTA LIMITED
Registered Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Company Registration Number: 14965317
Warehouse Address: 61 Hailey Rd, Erith DA18 4AU, United Kingdom
Customer Service Hours:
Monday to Friday, 9:00 a.m. – 5:00 p.m. (UK time)
Saturday and Sunday: Closed
Response Time:
24–48 hours (working days)