Frequently asked questions
Where do you ship?
We currently shipĀ within the United Kingdom only.
How long does delivery take?
- Order handling:Ā 1ā3 business days (Monday to Friday)
- Transit time:Ā Typically 7ā9 business days (Monday to Friday)
- Estimated delivery time:Ā ApproximatelyĀ 8ā12 business days
Delivery times are estimates and may vary during peak periods or due to carrier delays.
How much is shipping?
We offerĀ free UK tracked shipping on all orders.
There are no additional shipping or handling fees unless stated at checkout.
Can I change or cancel my order?
If you need to change or cancel an order, please emailĀ support@kyla-london.comĀ with your order number as soon as possible.
- If the order hasĀ not yet shipped, we will do our best to update or cancel it
- If the order hasĀ already shipped, you can return it once it arrives in line with our Return & Refund Policy
How do I track my order?
Once your order has been dispatched, you will receive an email containing aĀ tracking link.
Tracking information may takeĀ 24ā48 hoursĀ to update after dispatch
What is your return policy?
We accept returns withinĀ 30 days of deliveryĀ for items that are unused, unworn, and returned with original tags attached.
Refunds are issued once the returned item has been received and inspected.
Full details are available in ourĀ Return & Refund Policy.
Who pays return postage?
- Change of mind:Ā The customer is responsible for return shipping costs
- Faulty or incorrect items:Ā We will arrange a return at no cost to you
This does not affect your statutory rights.
What if my item is faulty?
If your item is faulty or not as described, you have the right to a remedy under UK consumer law.
- WithinĀ 30 days of delivery, you may request a full refund
- After 30 days, we will offer a repair or replacement first
- If a repair or replacement is not possible, a refund will be issued
Please contactĀ support@kyla-london.comĀ as soon as possible so we can assist.
Where can I contact you?
Email:Ā support@kyla-london.com
Phone:Ā +442037696649
Website: Kyla London
Registered CompanyĀ Name: RISHI MEHTA LIMITED
Registered Address:Ā 71ā75 Shelton Street,Ā London, WC2H 9JQ,Ā United Kingdom
Company Registration Number: 14965317
Warehouse Address:Ā 61 Hailey Rd, Erith DA18 4AU, United Kingdom
Customer Service Hours:
Monday to Friday, 9:00 a.m. ā 5:00 p.m. (UK time)
Saturday and Sunday: Closed
Response Time:
24ā48 hours (working days)